Shipping policy
Shipping and Payment Policy
Shipping Policy
At The Paw Company, we are committed to delivering your order as quickly and reliably as possible. This Shipping Policy describes our procedures, timeframes, and costs for all orders within the United States, Canada, and Europe. We sell to consumers in the United States, Canada, and Europe, and all transactions are governed by the applicable consumer protection laws and regulations of the customer's country or jurisdiction.
1. Free Shipping Throughout the United States, Canada, and Europe
We are pleased to offer Free Standard Shipping on all orders delivered within the United States, Canada, and Europe. There is no minimum order value required, and there are no hidden handling or processing fees. The price you see at checkout is the final price you pay.
2. Shipping Destinations
We ship to residential and commercial addresses within the United States, Canada, and Europe.
At this time, we do not ship to:
International addresses outside the United States, Canada, and Europe.
PO boxes or poste restante (general delivery) addresses.
Parcel forwarding services or third-party logistics hubs.
3. Order Processing and Preparation
All orders are processed and prepared for shipping within 1–3 business days (Monday to Friday, excluding applicable national and international public holidays).
Order cut-off time: 5:00 PM CET/CEST (Central European Time). Orders placed after this time will begin processing on the next business day.
Confirmation: You will receive an order confirmation email immediately after your purchase, followed by a shipping confirmation email with tracking details as soon as your order has been dispatched.
4. Estimated Delivery Times
We work with trusted international and local fulfillment partners to deliver your items. Because our products are shipped directly from our partners' warehouses to offer you the best value, please allow for the following estimated timeframes:
Our dispatch and delivery times are usually 4–11 working days, which are made up of two sections as follows:
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Processing time: 1–3 working days processing time (order confirmation, customisation, quality inspection, packing)
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Delivery time: 3–8 working days delivery time (this is affected by the place of delivery; the time includes the period from our international shipping house to your door)
Note: Delivery times are estimates and may vary depending on your location (urban or rural area), customs processing, or seasonal courier delays.
5. Order Tracking
Once your order has shipped, we will send you a Shipping Confirmation email containing a unique tracking number and a link to monitor your parcel's progress. Please allow 24–48 hours for tracking information to update after the email is sent.
You can track your order yourself at any time via our page: “Track Your Order” and contact us at any time if you have any questions.
6. Customs, Duties, and Taxes
Because your order may be shipped from our international fulfillment centers, it may be subject to customs checks in your destination country.
No additional charges: The Paw Company covers all customs duties, VAT, and clearance fees. You will never be asked to pay any additional costs upon delivery.
Transparency: Your parcel may indicate an international origin on the shipping label; this is a standard aspect of our direct-to-consumer sales model.
7. Delivery Issues and Damaged Items
Missing orders: If your order has not arrived within 15 business days, please contact us at hello@thepawcomapnysupport.sho