Privacy policy

Declaration on the Collection of Personal Data

This Personal Data Collection Statement ("PICS") is intended to inform you, in accordance with applicable data protection and privacy laws:

  • for what purpose your personal data collected by us will be used once it has been collected in connection with your use of this website ("Website") or your purchase of products sold through this Website ("Products");

  • to whom your personal data may be disclosed; and

  • to whom you may send requests to view, correct, delete or otherwise exercise applicable rights in relation to your data.

We may revise this PICS by amending this page. You should check this page from time to time to take notice of any changes we make.

1. User Data

1.1

HomeFocus Marketing, trading as The Paw Company ("we", "us", "our"), means the data user and, where applicable, the data controller responsible for the processing of your personal data.

2. Data Subjects

This PICS applies to personal data of ("you" or "your"):

(a) Visitors: individuals who visit our Website;

(b) Users: individuals who purchase, request or receive Products;

(c) Contacts: individuals who contact us via our Website, email or other means.

3. What We Collect

3.1

We may collect, store, process, transfer and use the following types of personal data:

(a) from Visitors:

  • IP address or other unique device identifiers;*

(b) from Users:

  • Username;

  • Account password or account credentials where applicable;

  • Full name;*

  • Email address;*

  • Billing address;*

  • Delivery address;*

  • Payment information;*

  • Telephone number;

(c) from Contacts:

  • Full name;*

  • Email address;*

  • Any other personal data you provide to us.

* denotes mandatory personal data where required to provide the relevant service.

3.2

If you do not provide us with mandatory personal data, we may not be able to provide you with access to certain Website functionality, deliver our Products to you or respond to your communications with us.

4. Purpose and Use

4.1

We may collect, store, process, transfer and use your personal data for the following purposes:

(a) to provide you with our Products, such as:

  • to manage and fulfil your orders;

  • if you choose to register an account on our Website, to create and update your account registered with us; and

  • to process and facilitate the billing and payment of your orders;

(b) to monitor and analyse the use of our Website and to compile aggregate statistics about such use;

(c) to personalise your experience on our Website, including identifying your preferences and behaviour to better meet your individual needs;

(d) to improve our Website and our Products based on information and feedback we receive from you and based on our analysis of the use of our Website and the purchase of Products;

(e) for research and development and by using your personal data to test, research, analyse and support product development, including machine learning where permitted by applicable law;

(f) for customer service and to help us respond more effectively to your service enquiries, feedback and support requests;

(g) for non-marketing communications relating to your orders, such as order confirmations and dispatch notifications;

(h) for technical purposes and for project management requirements;

(i) to maintain the security and integrity of personal data collected through our Website;

(j) for the prevention of fraud;

(k) for legal proceedings or as required by regulatory authorities, government agencies and official requests;

(l) for direct marketing, but only where permitted by applicable law and, where required, where we obtain your consent; and

(m) for other purposes directly related to the above.

4.2

The personal data we collect may not be used for any other purpose unless:

(a) you have given your consent to its use for the relevant other purposes where consent is required;

(b) the purpose is compatible with or directly related to the purpose for which the personal data was collected; or

(c) we may use the personal data for other purposes arising from an exemption or otherwise in accordance with applicable laws and regulations.

4.3 Legal Basis for Processing

Where applicable data protection law requires us to identify a legal basis for processing, including under the General Data Protection Regulation ("GDPR"), we process personal data on one or more of the following bases:

  • performance of a contract with you or taking steps at your request before entering into a contract;

  • compliance with a legal obligation;

  • our legitimate interests, provided those interests are not overridden by your rights and interests; or

  • your consent, where consent is required.

Where processing is based on consent, you may withdraw your consent at any time.

5. Transferees

5.1

We may disclose your personal data to the following persons:

(a) our employees and officers;

(b) our subsidiaries, affiliates and their employees and officers;

(c) Shopify Inc. and its subsidiaries and parent companies, an IT service provider engaged by us to manage and maintain the Website and process your orders placed through the Website;

(d) PayPal Holdings Inc. and its subsidiaries and other payment processors or intermediaries ("Payment Processors") that we may engage to process payment transactions for us in relation to our Products or in the course of our business;

(e) suppliers of our Products ("Suppliers") to facilitate the dispatch of our Products to you;

(f) other service providers and data processors engaged by us such as:

  • Administrative service providers;

  • IT services and software suppliers;

  • Data analytics providers;

  • Service providers for data input and processing;

  • Cloud service providers; and

  • Credit reference agencies where applicable;

(g) our insurers and bankers;

(h) our professional legal, financial and accounting advisors;

(i) other companies, organisations or individuals as required by applicable law, regulation, legal process or governmental request or where disclosure is appropriate due to security concerns. This includes exchanging your personal data with other companies, organisations or individuals for the purposes of fraud protection and fraud prevention; and

(j) other companies, organisations or individuals in the context of negotiations for a merger, sale of company assets, consolidation or reorganisation, financing or acquisition of all or part of our business by or into that other company.

5.2

If you make payments to us via Payment Processors, you may also enter into a relationship directly with the Payment Processor and be subject to its terms of use and privacy policy. You should review the relevant Payment Processor's privacy policy.

5.3

If we share your personal data with other people or organisations, we take appropriate measures to protect the confidentiality and security of your personal data, including contractual safeguards where appropriate.

5.4

We may disclose your personal data to persons other than those described in paragraph 5.1 above where permitted by applicable law or where we inform you and obtain your consent where such consent is required.

5.5 International Transfers

Because The Paw Company operates internationally and uses international suppliers and service providers, your personal data may be processed or stored in countries other than the country in which you live.

Where required by applicable law, we use appropriate safeguards for international transfers of personal data.

6. Cookies

6.1

Our Cookie Policy forms part of this Privacy Policy and applies when you access and use our Website.

6.2

A cookie is a small data file that a website can send to your computer or device when you visit our Website.

6.3

Cookies are used to make websites work better and more efficiently, usually by enabling them to recognise you and remember important information that makes your use of a website more convenient, for example by remembering your user preferences.

6.4

We use cookies to:

(a) store technical data to ensure that our Website loads and displays correctly and efficiently when you visit our Website;

(b) remember choices you have made or information you have provided, such as your language or the region you are in, so that your preferences can be remembered for future visits;

(c) analyse how you navigate our Website to help us optimise its design; and

(d) where permitted and, where required, with your consent, track behaviour and preferences so that we can assess what type of information and Products from us you may be interested in.

6.5

We use:

(a) session cookies, which are unique to each visit to our Website; and

(b) persistent cookies, which are not necessarily deleted when you close your browser window and may be activated each time you visit our Website.

6.6

The cookies we use may include:

(a) necessary cookies, which are essential for our Website to help you move from page to page and use its features;

(b) functionality cookies, which enable our Website to remember choices you make and provide more personalised features;

(c) performance and analytics cookies, which collect information about your use of our Website and help us improve how the Website works; and

(d) advertising or marketing cookies, where used, which may be used to personalise advertising and measure marketing performance.

6.7

Necessary cookies may be used where they are required for the Website to function. Where required by applicable law, non-essential cookies, including certain analytics, advertising and marketing cookies, will only be used after you have provided consent through our cookie consent mechanism.

6.8

You can manage or withdraw your cookie preferences through the cookie settings available on our Website where applicable. You may also be able to control cookies through your browser settings. Removing or disabling certain cookies may affect your use and experience of our Website.

6.9

We only store cookies for the duration necessary for the purpose for which they are used. The retention period varies depending on the cookie.

7. Retention

7.1

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected. We may also retain your personal data for a longer period if this is necessary to fulfil our contractual or legal obligations, resolve disputes, prevent fraud or enforce our agreements.

7.2

Personal data will be deleted, anonymised or otherwise securely disposed of at the end of the applicable retention period, subject to applicable legal requirements.

8. Access, Correction and Other Privacy Rights

8.1

Subject to applicable data protection and privacy laws, you may have the right to:

(a) request access to and a copy of personal data held by us;

(b) request correction of personal data that is inaccurate or incomplete;

(c) request deletion of your personal data in certain circumstances;

(d) request restriction of the processing of your personal data;

(e) object to certain processing of your personal data;

(f) request portability of your personal data where applicable;

(g) withdraw consent where processing is based on your consent; and

(h) lodge a complaint with an applicable privacy or data protection authority.

The exact rights available to you depend on the privacy laws applicable to you and your location.

8.2

If you wish to exercise any applicable privacy rights or ask questions concerning your personal data, please contact us at:

hello@thepawcomapnysupport.shop

We may request information necessary to verify your identity before processing a request.

8.3

We will not ordinarily charge you for exercising your privacy rights. Where permitted by applicable law, we may charge a reasonable fee or decline to act on requests that are manifestly unfounded, excessive or repetitive.

9. Direct Marketing

9.1

We may use personal data we collect about you to market our Products directly to you where permitted by applicable law.

9.2

The types of personal data we may use for direct marketing purposes include:

  • your full name; and

  • your email address.

Where consent is required by applicable law, we will only use this information for direct marketing after obtaining the required consent.

9.3

The direct marketing activities we may carry out using your personal data include:

  • information and promotional material about our Products;

  • information about similar Products you have previously purchased;

  • discounts and other promotions;

  • information about The Paw Company that we think you may find useful;

  • updates relating to our Website or Products; and

  • seasonal or festive communications.

9.4

Where applicable law requires consent for direct marketing, we will not use your personal data for such direct marketing unless you have provided the required consent.

9.5

Where permitted by applicable law, we may engage service providers referred to in paragraph 5.1 to assist us with direct marketing activities. Such providers may process personal data on our behalf subject to appropriate safeguards.

9.6

You can ask us to stop using your personal data for direct marketing purposes at any time by:

  • clicking the unsubscribe link contained in a marketing email;

  • replying to a marketing communication where that option is available; or

  • emailing us at hello@thepawcomapnysupport.shop.

Imprint

For any questions, concerns or complaints regarding this policy or your experience with The Paw Company, please do not hesitate to contact us:

  • Email: hello@thepawcomapnysupport.shop

  • Response time: Within 24 hours

  • Returns address: Provided upon request. The applicable returns address may vary depending on the Product and will be provided to you before a return is sent.

Store / Trade name: The Paw Company
Legal business name: HomeFocus Marketing
Correspondence address: Available upon request. Please do not send returns to the correspondence address unless we have explicitly instructed you to do so.

We sell to consumers in the United States, Canada and Europe. The privacy laws and consumer protection laws applicable to a transaction or processing of personal data may therefore vary depending on the customer's location.

Privacy contact: hello@thepawcomapnysupport.shop