Return & Refund Policy

At The Paw Company, we want you to be satisfied with your purchase. This Return & Refund Policy explains how returns, refunds, damaged or incorrect items, and cancellations are handled.

Nothing in this policy limits any mandatory consumer rights that may apply to you under the laws of your country.

1. RETURN PERIOD

You have 30 calendar days from the delivery date of your order to initiate a change-of-mind return request.

For items with significant defects, faults, or other lack of conformity, your rights under applicable consumer protection law continue to apply and may extend beyond this 30-day period.

For customers in the European Union, the statutory right of withdrawal generally allows you to withdraw from an eligible online purchase within 14 days of receiving the goods without providing a reason. Our 30-day return policy is provided in addition to any mandatory statutory rights.

All returns must first be registered through our customer service team.

Please contact:

hello@thepawcomapnysupport.shop

Do not send a return before receiving return instructions from us.

2. COST SUMMARY

To ensure full transparency, below is a summary of costs related to returns:

• Restocking fees: 0.00

• Return shipping for defective, damaged, or incorrect items: 0.00 — The Paw Company covers the return shipping costs where a return is required.

• Return shipping for change-of-mind returns: At the customer's expense, except where applicable law requires otherwise.

Amounts and refunds are processed in the currency used for your original order.

No hidden restocking or processing fees are charged for approved returns.

3. RETURN CONDITIONS

To be eligible for a return under our voluntary 30-day change-of-mind return policy, the item should meet the following requirements:

• The item must be unused, unwashed, and in its original condition.

• All original tags, labels, accessories, and packaging should be intact and undamaged.

• Proof of purchase, such as your order number or receipt, must be provided.

The following items may not be eligible for return under our voluntary change-of-mind policy:

• Items marked as "Final Sale" at the time of purchase, where permitted by applicable law.

• Perishable goods.

• Sealed hygiene-sensitive goods where the seal has been broken after delivery, where applicable and permitted by law.

• Items that have been used, altered, or damaged by the customer beyond what is reasonably necessary to inspect the product.

These exclusions do not limit any mandatory statutory rights you may have,