Terms and Conditions
Terms and Conditions
1. Introduction
1.1
These Terms and Conditions apply to the use of our Website and to the purchase of Products offered through our Website.
The Website and The Paw Company are operated by HomeFocus Marketing, trading as The Paw Company ("we", "us", "our").
1.2
The defined terms and interpretations used in these Terms and Conditions are set out in paragraph 26.
1.3
These Terms and Conditions should be read together with our Privacy Policy, Shipping Policy and Return & Refund Policy.
Nothing in these Terms and Conditions limits or excludes any mandatory consumer rights that apply to you under the laws of your country or jurisdiction.
2. Acceptance
2.1
By placing an Order, you represent and warrant that:
(a) you are a natural person and are at least 18 years old, or otherwise have the legal capacity or appropriate authorisation required to enter into the transaction;
(b) you have the power to enter into a legally binding contract with us; and
(c) you are not prevented by applicable law from entering into a legally binding contract with us.
2.2
We reserve the right, where reasonably necessary, to request confirmation of your authority or identity before accepting an Order.
2.3
You must not use the Website or place Orders for fraudulent, unlawful or abusive purposes.
2.4
We reserve the right to refuse access to our Website or reject an Order where we reasonably consider this necessary, including in cases of suspected fraud, misuse or violation of these Terms.
2.5
Placement of an Order means:
(a) you confirm that you have had an opportunity to read these Terms and Conditions;
(b) you make an offer to purchase the Products contained in your Order in accordance with these Terms;
(c) you acknowledge that acceptance of the Order is subject to our Order Confirmation; and
(d) you agree to comply with these Terms and Conditions.
2.6
If you do not agree to these Terms and Conditions, you should not place an Order through the Website.
2.7
Where required, you may be asked to expressly accept these Terms before:
(a) submitting certain information through our Website; or
(b) completing a purchase.
2.8
By using our Website or purchasing Products, you also acknowledge our:
(a) Privacy Policy;
(b) Return & Refund Policy; and
(c) Shipping Policy.
2.9
We recommend saving or printing a copy of these Terms and Conditions for future reference.
3. Personal Use
Unless otherwise agreed by us, Products sold through the Website are intended for personal and non-commercial use.
You must not place speculative, fraudulent or unauthorised Orders or purchase Products for unlawful resale or distribution.
4. Prices
4.1
The price applicable to your Order will be the price displayed at checkout before you complete your purchase.
Standard shipping is offered free of charge where stated on our Website and Shipping Policy.
4.2
Where The Paw Company states that customs duties, VAT and clearance charges are included or covered by us for the destination concerned, you will not be charged those costs separately by The Paw Company.
Because Products may be shipped from international fulfilment centres, customs procedures may apply.
If any unexpected customs, duty or clearance charge is requested from you in connection with an Order for which we have stated that such charges are covered, please contact us before making payment at:
hello@thepawcomapnysupport.shop
4.3
We make reasonable efforts to ensure that Product information, descriptions and prices displayed on our Website are accurate.
However, errors may occur.
If we identify an obvious pricing error before fulfilling an Order, we may contact you and offer you the opportunity to:
(a) confirm the Order at the correct price; or
(b) cancel the affected Product or Order and receive a full refund for any amount already paid for it.
4.4
We are not required to supply a Product at an obviously incorrect price where the pricing error was clear and recognisable as an error, to the extent permitted by applicable law.
4.5
We may change our prices from time to time. Price changes will not retrospectively affect Orders already accepted by us.
5. Placing an Order
5.1
All Orders are subject to availability.
After placing an Order, you will normally receive an electronic confirmation acknowledging your Order.
If we are unable to fulfil the Order because of stock availability or another fulfilment issue, we will inform you and refund any applicable payment.
5.2
A sales contract is formed when we accept your Order, normally by issuing an Order Confirmation or otherwise confirming fulfilment of the Order.
5.3
If your Order contains more than one Product, Products may be shipped separately and arrive at different times.
5.4
We reserve the right to:
(a) discontinue Products;
(b) change Product availability;
(c) update Website content; and
(d) correct Website errors.
This does not affect contracts we have already accepted or mandatory consumer rights.
5.5
We may refuse or cancel an Order where reasonably necessary, including because of:
-
Product unavailability;
-
incorrect pricing or Product information;
-
payment problems;
-
suspected fraud;
-
regulatory restrictions; or
-
circumstances preventing lawful fulfilment.
5.6
If we cancel an Order after payment has been collected, we will refund the amount paid for the cancelled Product or Order.
6. Payment
6.1
You may pay using the payment methods displayed at checkout.
Depending on your location and availability, these may include methods such as Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, Klarna, Bancontact, iDEAL and Shop Pay.
6.2
Promotional codes or vouchers may be accepted where offered by us, subject to the conditions applicable to the relevant promotion.
6.3
Payments may be processed by third-party payment processors.
Necessary information may be provided to payment processors in accordance with our Privacy Policy.
6.4
We are not ourselves a bank or regulated payment processor. Payment processing services may be provided by third parties subject to their applicable terms.
6.5
You are responsible for providing accurate payment information and confirm that you are authorised to use the payment method submitted with the Order.
6.6
Fraudulent or unauthorised use of payment methods is prohibited.
We may cooperate with payment providers, banks or competent authorities in investigating suspected payment fraud.
6.7
If you believe that there is a problem with a payment or Order, we encourage you to contact us first so that we can attempt to resolve the issue:
hello@thepawcomapnysupport.shop
Nothing in these Terms prevents you from exercising any lawful rights you may have through your payment provider, card issuer or applicable consumer law.
7. Delivery
7.1
We will endeavour to deliver your Order to the delivery address provided during checkout.
You are responsible for ensuring that the address supplied is complete and accurate.
7.2
Estimated delivery information is provided on our Website and in our Shipping Policy.
7.3
Our usual timeframe is:
Processing: 1–3 working days
Delivery: 3–8 working days
Total estimated timeframe: 4–11 working days
Delivery times are estimates and may vary due to location, customs procedures, carrier delays, seasonal demand or circumstances outside our reasonable control.
7.4
If we cannot deliver to the destination provided, we may contact you to arrange an alternative solution or cancel the affected Order and refund you.
7.5
Risk in the Products passes to you when the Products are delivered to you or to a person identified by you to receive them, subject to mandatory applicable law.
7.6
If delive